Product Description

ITIL Intermediate Operational Support and Analysis Certification is an ITIL certification on planning, implementation and optimization in OSA processes. The course offer online ITIL Intermediate OSA certification training along with practice questions and quizzes. The online ITIL OSA training allows you prepare for ITIL OSA exam at your own convenience.

ITIL® Intermediate OSA Certification Benefits
It ensures successful implementation of OSA best practices
Customer satisfaction is vastly improved
It provides expertise in planning, implementing and optimizing the OSA processes
It ensures operational excellence
It demonstrates one’s knowledge of evaluating challenges, Critical Success Factors (CSFs) and Risks

Best Suited
Configuration Manager, Availability Manager, System Software, Applications Support, IT Operations Manager, Network Control and Operation, Database Administrator, Problem Manager, Network Support etc. are ideal participants for ITIL® Intermediate OSA certification.

About ITIL® Foundation Certification
ITIL® Intermediate OSA Certification is an intermediate level of ITIL® certification that is offered to IT professionals who successfully qualify the ITIL® OSA exam.
ITIL® Intermediate Operational Support and Analysis (OSA) certification demonstrates one’s specialization in ITIL® service capability modules and expertise in planning, implementing and optimizing the OSA processes.
ITIL® OSA certification establishes one’s ability to apply OSA practices in resolution and support of the service management lifecycle and especially in ITIL® processes and functional areas such as Event management, Incident management, Request fulfillmen

Exam
ITIL Intermediate exam is governed by APMG, EXIN and CSME. Professionals require 28 hours of professional training before attending exam on ITIL Intermediate capabilities modules.
The exam fee for ITIL Intermediate exam is different as per governing bodies. Know more from ITIL Intermediate Exam Details.

Key Features
10.5 Hrs of High Quality e-Learning Content
10 Chapter-end Quizzes
30 PDUs offered
2 ITIL Intermediate OSA Simulation Exams
Highest Passrate
Downloadable eBook
Courseware Approved by APMG, CSME, TUV SUD
Course Completion Certificate

Course Study Format
This course is delivered through ONLINE method.
The course is available for you to complete at your convenience over a 12 month period.

IT Training Courseware Support
The entire home study courses include step by step online training and keyword search facilities.
Using show and ask training methods you can access the desired eLearning courseware step by step.
Our technical support team is available for 24 hours a day from Monday to Friday, to help you out regarding any queries related to your online course

Exams
All exam vouchers supplied with our courses must be used within the duration of your course. Exam Vouchers become invalid once the course has expired.

ITIL Intermediate OSA
Learning Unit 00 – Introductory Lesson
Learning Unit 01 – Introduction to Operation Support & Analysis
Learning Unit 02 – Event Management
Learning Unit 03 – Incident Management
Learning Unit 04 – Request Fulfillment
Learning Unit 05 – Problem Management
Learning Unit 06 – Access Management
Learning Unit 07 – Service Desk
Learning Unit 08 – Functions and Roles
Learning Unit 09 – Technology Implementation Considerations
Learning Unit 10 – Summary, exam preparation and direct studies

Job Prospects
Become fully trained and substantially improve your chances of employment or earn more money!

Interactive simulations
Feel like you are actually using the software you are being trained about in the added security of our learning environment.

Skills Assessments
Test yourself and receive a certificate online. Multiple choice or fill in the blanks style questioning helps you remember and learn.

Course Completion Certificate

*Please note, unless stated otherwise or included in package, our online courses only offer course completion certificates ( £10 fee) and in all cases official testing (at a charge made by testing centre) is required to gain officially certified recognised qualifications.

The Certification is an entry-level qualification that demonstrates a professional’s general awareness on the key elements, concepts and terminologies used in the ITIL Service Lifecycle.