Product Description

The Certification is an intermediate level certification offered to professionals within the ITIL qualification scheme. It allows one to prepare for the ITIL CSI exam from their comfortable space. ITIL CSI online training is ideal for professionals who are comfortable with self-study.

ITIL® Intermediate CSI Certification Benefits
It enables successful implementation of CSI best practices that helps in reviewing business services and infrastructure services on a regular basis
It demonstrates one’s expertise to identify more economical ways of providing a service
It improves quality of business services and staff productivity
It gives one a clear view of the management operations and services which helps towards maintaining better relation between IT service providers and customers
It improves job performance and project results

Best Suited
Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers, Service test managers and ITSM trainers

About ITIL® Intermediate CSI Certification
The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe.
Level ITIL® certification offered to professionals who qualify the ITIL® CSI exam.
The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe.
ITIL® Intermediate Continual Service Improvement (CSI) certification demonstrates one’s specialization in ITIL® service improvement modules and expertise in processes, functions and activities involved in CSI.
It establishes one’s ability to apply CSI practices in the use of process and practice elements in the global market.

Exam
ITIL Intermediate exam is governed by APMG, EXIN and CSME. Professionals require 21 hours of professional training before attending ITIL Intermediate Exam. The exam fee for ITIL Intermediate exam is different as per governing bodies.

Key Features
9 Hrs of High Quality e-Learning content
30 PDUs offered
It has highest Passrate
Thr Courseware is approved by APMG, CSME, TUV SUD
10 Chapter-End Quizzes
2 ITIL Intermediate CSI Simulation Exams
It downloadable eBook
It provides course completion certificate

Course Study Format
This course is delivered through ONLINE method.
The course is available for you to complete at your convenience over a 12 month period.

IT Training Courseware Support
The entire home study courses include step by step online training and keyword search facilities.
Using show and ask training methods you can access the desired eLearning courseware step by step.
Our technical support team is available for 24 hours a day from Monday to Friday, to help you out regarding any queries related to your online course

Exams
All exam vouchers supplied with our courses must be used within the duration of your course. Exam Vouchers become invalid once the course has expired.

ITIL Intermediate CSI
Learning Unit 00 – Introductory Lesson
Learning Unit 01 – Introduction to Continual Service Improvement
Learning Unit 02 – Continual Service Improvement Principles
Learning Unit 03 – Continual Service Improvement Processes
Learning Unit 04 – Continual Service Improvement Methods and Techniques
Learning Unit 05 – Organizing for Continual Service Improvement
Learning Unit 06 – Technology Consideration
Learning Unit 07 – Implement Continual Service Improvement
Learning Unit 08 – Challenges, Critical Success Factor and Risks
Learning Unit 09 – Summary, case studies, exam preparation and directed

Job Prospects
Become fully trained and substantially improve your chances of employment or earn more money!

Interactive simulations
Feel like you are actually using the software you are being trained about in the added security of our learning environment.

Skills Assessments
Test yourself and receive a certificate online. Multiple choice or fill in the blanks style questioning helps you remember and learn.

Course Completion Certificate

*Please note, unless stated otherwise or included in package, our online courses only offer course completion certificates ( £10 fee) and in all cases official testing (at a charge made by testing centre) is required to gain officially certified recognised qualifications.

The Certification is an entry-level qualification that demonstrates a professional’s general awareness on the key elements, concepts and terminologies used in the ITIL Service Lifecycle.