Information Technology Infrastructure Library – ITIL

Information Infrastructure


This package includes expert instructor-led training modules with customized presentations and learning supplements for an all-inclusive training program that provides the benefits of classroom training at your own pace.

SKU: EC111872. Category: .

Product Description

This package includes expert instructor-led training modules with customized presentations and learning supplements for an all-inclusive training program that provides the benefits of classroom training at your own pace.

The course successfully prepares students for the ITIL Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.

Mostly candidates who opt for this course are IT professionals, business managers, project managers and business owners.It is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practices in information technology, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.

The training course maps directly to the exam objectives and offers numerous features such as exam tips, case studies, and practice exams. We are so certain this training class will provide you with the knowledge and skills you need to succeed.

Course Study Format
This course is delivered through ONLINE method.
The course is available for you to complete at your convenience over a 12 month period.

IT Training Courseware Support
The entire home study courses include step by step online training and keyword search facilities.
Using show and ask training methods you can access the desired eLearning courseware step by step.
Our technical support team is available for 24 hours a day from Monday to Friday, to help you out regarding any queries related to your online course

All exam vouchers supplied with our courses must be used within the duration of your course. Exam Vouchers become invalid once the course has expired.

Module 1 – Service Management: Business Requirements
Continual Service Improvement
Foundations and Cycles
Public vs. Proprietary
Plan-Do-Check-Act Cycle
Process Model
Core Components
Guiding Principles
7-Step Process
Test Prep

Module 2 – ITIL Service Lifecycle Model
Service Lifecycle
Lifecycle Model
Provider Benefits
Customer Benefits
Automation and Service Management
Strategy Phase Process
Design Phase Process
Transition Phase Process
Operation Phase Process
Improvement Phase Process
Test Prep

Module 3 – Service Strategy: Service Portfolio
Service Strategy
Vetting Service Strategy
Value Creation
Difference of Service
Utility and Warranty
Resources and Capabilities
Strategic Assets Positioning
Service Management
Business Case
Service Model
Risk Management
Service Strategy Processes
Service Portfolio Management
The Service Portfolio
Demand Management
Financial Management
Test Prep

Module 4 – Service Design Processes
Service Design
Service Design Package
Business Change Process Model
Design Management
Five Aspects of Service Design
Service Solutions
Service Portfolio
Service Status
Management Systems and Tech Architectures
Process Design
Measurement, Methods and Metrics
The Four P’s of Design
Design Constraints
Design Coordination
Service Catalog Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management
Supplier Management
Test Prep

Module 5 – Service Transition: Change Management
Service Transition
Change Management
The Seven R’s of Change
Service Assets and Configuration Management
Knowledge Management
Release and Deployment Management
Transition Planning and Support
Service Validation and Testing
Test Prep

Module 6 – Service Operation: Functions
Service Operation
Incident Management
Problem Management
Event Management
Event Classification
Request Fulfillment
Access Management
Service Desk
Technical Management
Application Management
IT Operations Management
Test Prep

Final Review
Service Lifecycle
Service Strategy
Service Design
Service Transition
Service Operation

Job Prospects
Become fully trained and substantially improve your chances of employment or earn more money!

Interactive simulations
Feel like you are actually using the software you are being trained about in the added security of our learning environment.

Skills Assessments
Test yourself and receive a certificate online. Multiple choice or fill in the blanks style questioning helps you remember and learn.

Course Completion Certificate

*Please note, unless stated otherwise or included in package, our online courses only offer course completion certificates ( £10 fee) and in all cases official testing (at a charge made by testing centre) is required to gain officially certified recognised qualifications.

Unless otherwise specified, official exams are not included.